Ez888 Privacy Policy – Player Personal Data Protection

1 Information We Collect

Ez888 collects various types of information from members for lawful and specific purposes. All data collection is carried out transparently and with your full knowledge.

Information you provide directly:

• Account registration information — full name, date of birth, phone number, email address and password.
• Identity verification (KYC) information — copy of national ID or passport, verification selfie and proof of address.
• Financial information — bank account number or e-wallet details for processing deposits and withdrawals.
• Communication information — messages you send to the ez888 customer support team via Live Chat or email.

Information collected automatically:

• Device data — device type, operating system, phone model, and unique device identifier.
• Network data — IP address, internet service provider (ISP), and approximate geographic location.
• Usage data — pages visited, time spent, games played, and transaction history within the platform.
• Cookie and tracking technology data — information collected through session cookies and preference cookies to enhance the user experience.

2 Purpose of Data Collection and Use

Every piece of data collected by ez888 has a clear and lawful purpose. We do not use your data for any other purpose without prior notice and your consent.

In addition to the purposes above, ez888 may use collected data to:

• Verify that you meet the minimum age requirement to play.
• Send transaction notifications, promotions and service updates.
• Conduct aggregated data analysis for research and product development purposes.
• Comply with instructions from relevant authorities when required by law.

3 Sharing Information with Third Parties

Ez888 does not sell, rent, or disclose members' personal data to third parties for marketing purposes. However, in certain limited situations, we may share information with the following parties:

• Payment service providers — banks, FPX providers, Touch 'n Go eWallet, and GrabPay that process your financial transactions. Data shared is the minimum required to complete the transaction only.
• Licensed game providers — gaming companies that provide slots, Live Casino, and sports products for the ez888 platform. Information shared is limited to username and member ID only, not full personal details.
• Customer support service providers — the Live Chat platform used for support communications. All such providers are bound by strict confidentiality agreements.
• Regulatory bodies and legal authorities — ez888 will disclose the required information when mandated by Malaysian law, court order, or official investigation.
• Analytics service providers — anonymised statistical data used for platform improvement. No personally identifiable information is shared in this context.

4 Data Security and Protection

Ez888 continuously invests in the latest cybersecurity infrastructure to ensure all members' personal data is protected to the highest standard. The following are the key security measures we implement:

• 256-bit SSL Encryption — all data in transit is encrypted using TLS 1.3 protocol, ensuring no third party can intercept communications between your device and ez888's servers.
• Encryption of data at rest — sensitive data stored in databases, including financial information and KYC documents, is encrypted using AES-256 standard.
• Multi-layered access controls — only staff who require access to perform their duties are permitted to view specific data, with all access logged and audited.
• Two-factor authentication (2FA) — members are encouraged to enable 2FA via account settings for an additional layer of protection during login.
• 24/7 security monitoring — a real-time threat detection system operates around the clock to identify and block any unauthorised access attempts.
• Regular penetration testing — ez888 conducts regular professional security testing to identify and patch any vulnerabilities before they can be exploited.

5 Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding personal data held by ez888:

• Right to access — you may request a copy of the personal data we hold about you at any time. Requests will be processed within 21 working days.
• Right to rectification — if any information we hold is inaccurate or outdated, you have the right to request a correction. Most information can be updated directly through your account profile settings.
• Right to object — you have the right to object to the processing of your personal data for direct marketing purposes. Contact us or unsubscribe from marketing communications via the link in our emails.
• Right to request erasure — in certain circumstances, you may request the deletion of your personal data. Please note that some data may need to be retained for legal compliance purposes.
• Right to restrict processing — you may request that the processing of your data be restricted in certain situations, for example while you are disputing the accuracy of the data in question.

To exercise any of the rights above, please contact the ez888 Personal Data Protection team via Live Chat on the platform or through our support email. Requests will be processed promptly within the timeframe stipulated by the PDPA.

6 Use of Cookies and Tracking Technologies

Ez888 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit ez888.onl.

Types of cookies we use:

• Essential Cookies — required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — collects information on how you use the platform, such as which pages are visited most frequently. This data is used in aggregated, anonymised form for website improvement.
• Functional Cookies — allows the platform to remember your preferences such as language, display settings, and game preferences to deliver a more personalised experience.
• Analytics cookies — helps us understand general user behaviour to improve the platform's design and content over time.

You can manage and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the ez888 platform and your gaming experience. For more information on managing cookies, refer to the documentation for your browser.

7 Links to Third-Party Websites

The ez888 platform may contain links to third-party websites or services, such as game provider sites or support services. The ez888 Privacy Policy applies only to the ez888.onl platform and the ez888 mobile app.

Ez888 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the Privacy Policy of any website you visit outside the ez888 platform to understand how your data is handled by those parties.

8 Data Retention Period

Ez888 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

• Active account data — retained for the duration your account is active and for 7 years after account closure to meet financial and legal compliance requirements.
• KYC Documents — retained for 5 years after account closure in accordance with Malaysia's anti-money laundering (AML) legal requirements.
• Transaction records — retained for 7 years in accordance with financial reporting and tax requirements.
• Customer support log — retained for 3 years for dispute resolution and service quality control purposes.
• Analytics data — stored in anonymised form indefinitely for research and platform improvement purposes.

Once the retention period expires, personal data will be securely deleted or anonymised in accordance with established procedures.

9 Protection of Children's Information

The ez888 platform is intended solely for individuals aged 18 and above. ez888 does not knowingly collect or store any personal information from children under the age of 18.

If we discover that personal information has been collected from a minor without proper verification, we will take immediate steps to delete that information and close the account in question.

If you believe a child has registered an account on ez888 or has disclosed their personal information to us, please contact our support team immediately so we can take the appropriate action.

10 Amendments to This Privacy Policy

Ez888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new technological developments. Members will be notified of any material amendments via their registered email or a prominent notification on the platform at least 14 days before the amendment takes effect.

The "Updated" date at the top of this page will always reflect the date of the latest amendment. We encourage you to review this page periodically to stay informed about how ez888 protects your privacy.

Continued use of the ez888 platform after any amendment is published and the notice period has elapsed will be considered your acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account and stop using the platform.